Privacy Policy
introduction
At Pivotal Personal Training, your privacy and trust are our priority.
We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in the course of providing online and in-person personal training services.
Information We Collect
We collect only the personal information necessary to deliver our services safely and effectively. This may include:
A. Identifying Information
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Name, date of birth, and contact details (address, phone number, email).
B. Health and Fitness Information
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Medical history, injuries, physical activity readiness forms, goals, fitness assessments, and progress data.
C. Payment and Billing Information
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Payment details and transaction history (processed securely through trusted third-party payment systems; we do not store full credit card details).
D. Communication Information
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Emails, text messages, or other correspondence between you and Pivotal Personal Training.
E. Website and Digital Information
When using our website, we may collect technical data such as your IP address, browser type, and usage statistics through analytics tools or cookies (see Section 9).
Purpose of Collecting Personal Information
We collect, use, and retain personal information for the following purposes:
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To design and deliver personalized training programs.
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To communicate with you regarding sessions, progress, and scheduling.
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To manage billing, payments, and administrative records.
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To ensure safety and accommodate medical or physical limitations.
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To send occasional updates, promotions, or educational content (with your consent).
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To comply with legal or regulatory requirements.
We will not use your personal information for purposes other than those identified unless we obtain your consent or as permitted by law.
Consent
By providing your personal information to Pivotal Personal Training, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to continue providing you with certain services.
Disclosure of Personal Information
We do not sell or rent personal information to third parties.
We may disclose your information only in the following circumstances:
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To trusted service providers (e.g., payment processors, scheduling platforms) who assist in delivering our services and agree to maintain confidentiality.
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When required by law, regulation, or court order.
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To prevent or respond to fraud, security breaches, or harm to individuals.
All third-party partners are required to comply with PIPEDA/PIPA standards of data protection.
Data Storage and Security
We use secure systems and industry-standard safeguards to protect your personal information against loss, theft, or unauthorized access.
This includes:
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Encrypted digital storage.
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Secure online platforms for client management.
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Password-protected devices and accounts.
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Limiting access to authorized personnel only.
Personal information is stored electronically in Canada (or through reputable cloud providers that comply with Canadian privacy standards). Paper records, where used, are stored securely and destroyed when no longer needed.
Retention of Personal Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to meet legal or regulatory retention requirements.
Once no longer required, records are securely deleted or shredded.
Access and Correction
You have the right to:
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Request access to your personal information held by Pivotal Personal Training.
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Request corrections if information is inaccurate or incomplete.
Requests can be made in writing to the contact provided below. We will respond within 30 days in accordance with PIPEDA and BC PIPA requirements.
Website and Cookies
Our website may use cookies or analytics tools (such as Google Analytics) to improve user experience and gather aggregated, non-identifiable data on site usage.
You can disable cookies through your browser settings, though some features of the website may not function properly if cookies are disabled.
Third-Party Links
Our website or communications may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws.
The updated version will be posted on our website with the revised effective date.
Contact Information
If you have questions, requests, or concerns regarding your personal information or this Privacy Policy, please contact:
Privacy Officer
Pivotal Personal Training
Email: sean@pivotalpersonaltraining.ca
Mailing Address: 587 Curtis Rd, BC, Kelowna, V1V 2G6